Posted by American Heart Association, Inc. on Feb 8th 2020

ECC Beat December 19, 2019 Updates from the American Heart Association Instructor Network

In this week's ECC Beat, you'll find information about the 2019 HeartCode BLS Blended Learning course released on December 3, helpful eCards reminders and tools, and more.

NOTE: To view information at some links, you will be required to login to your AHA Instructor Network account.

2019 HeartCode BLS Blended Learning Course Now Available
The 2019 online portion of the HeartCode BLS Blended Learning Course (AHA product 15-3254) is now available for the US market through ShopCPR or WorldPoint (for some AHA Training Centers).

The 2019 eLearning course has a refreshed look and navigation, but no new science or guidelines have been incorporated.

In addition to the updated eLearning portion, updates have been made to the hands-on skills portion conducted with an AHA Instructor or performed using a VAM. Instructors can access and download an updated outline, agenda, and Lesson Plans from the AHA Instructor Network. These tools have also been updated in the print and eBook versions of the BLS Instructor Manual, videos (DVD and streaming), and BLS Instructor Package.

Instructors and TCs can find additional information and resources on the 2019 HeartCode BLS Course on the AHA Instructor Network.

If a customer has purchased the 2016 version of HeartCode BLS and has not yet activated the license for the course, beginning December 3, the license will automatically direct to the 2019 version of the course.

If a customer has purchased the 2016 version of HeartCode BLS and has activated the license, is in-progress in the course, or has completed the course, the customer will still access the 2016 version.

Visit the AHA at the Citizen CPR Cardiac Arrest Summit!
The Cardiac Arrest Survival Summit is only a few days away! If you are planning on joining us in Seattle December 9 - 13, be sure to add these key sessions from our Conference Highlights Agenda to your schedule! Click here to learn more. Onsite registration will be available at the Hyatt Regency Seattle starting on December 11th at 7:00am.

REMINDER: eCards Resources for Instructors & Students
According to the AHA’s National Engagement Center, the top 2 eCard-related calls from the AHA Training Network and students are related to claiming eCards and editing eCard information. To help you with these frequent eCard questions, please review the information and resources below:

Claiming an AHA eCard
There are 3 ways students can claim AHA eCards. To prepare students to receive an eCard after successful course completion, Instructors can provide students with a link to our How To Claim & View Your eCard webpage during class. Instructors can also print and distribute this helpful flyer to students.

Please note, for students to have the option to claim their eCard via SMS text, the Instructor must first enter the student’s mobile number when issuing the eCard.

Editing eCards
Don’t forget, students can now request edits to their AHA eCards – a feature we introduced to eCards in August. Previously, only the TCC or TC Admin could make changes on behalf of students. To request edits, students should follow these steps:
  1. Go to the eCards Search page
  2. Enter their First Name, Last Name, and Email Address (used to claim the eCard) or the eCard Code
  3. Answer their Security Question
  4. Students then will be taken to their Student Profile Page, where they will be able to view or edit any of their claimed eCards
  5. To request edits, simply click the red Edit button, enter changes and click the Save Changes button
The TCC will then receive a notification to approve the edits to the student’s eCard.

NOTICE: AHA Instructor Network Outage Planned for December 13-15
The AHA Instructor Network will be down for maintenance beginning Friday, December 13, at 9:15 p.m., Central Time. It is estimated the site will be back up before Monday, December 16. During this time, AHA TCCs and Instructors will still be able to access the eCards tool through, using your AHA Instructor Network login credentials.

Customer & Training Center Coordinator Support
1-877-AHA-4CPR (1-877-242-4277), Option 2
Monday – Friday 8:00 a.m., - 5:00 p.m., Central

Links to Additional Resources
AHA Instructor Network | AHA CPR & ECC Website | Find A Course | AHA eLearning Training | Instructor Community